Shipping & Returns
Originals
Original Artworks are packaged and shipped with a professional art specialist courier, they know how to keep your painting in the most pristine condition in transit. Please allow 5-10 working days for the process from Studio Collection to your door for Mainland UK, from your order date. If you have ordered a frame for your original this process will take up to 2 weeks longer. You will be kept up to date on email when your painting has shipped. Please check your spam.
Please bare in mind that shipping costs to areas outside Mainland UK could be considerably higher and for original art could be between 50-100% of the cost of the artwork, depending on the size and destination. If you can get in touch with us when you’re purchasing your art, we’ll get a quote together and add a separate shipping listing for you to purchase after you have bought your artwork.
We use a professional courier company and original art is fully insured throughout its journey for both of our peace of mind. As long as there’s proof the damage was incurred before you received it, you will receive a full refund. To ensure this, if you notice any damage to the box on arrival, photograph it whilst with your courier as proof of damage.
For the Little Wonder mini paintings these will be wrapped in tissue, bubble wrap and safely packaged in a postal box, then posted special delivery via Royal Mail. In the unlikely case of loss or damages, a claim will need to be logged within 14days of your postal confirmation email. Please get in touch for International postage fees.
Prints
Your order will be shipped within 7-10 working days. Please bear that in mind when you’re ordering a gift. Once your order is shipped you will receive an email confirmation and tracking number (outside UK), this will be sent to the email address you used when ordering.
We ship prints Royal Mail 1st Class. Tracked in the EU and International. Once shipped, we can unfortunately make no guarantees how long your print will take to reach you. Please refer to your unique tracking number (if applicable) and use the Royal Mail website.
If you are emailing to find out where your order is and it is still within the 7-10 working day period, as a small business we may not have the capacity to respond to your query. Rest assured, you will receive an email once your order has shipped with tracking information which you can check before contacting us. Please check your spam.
Customs
EU and International customs- Since Brexit, you may be liable to pay customs fees and/or local tax, imposed by your country. The rules and amounts differ from country to country. This unfortunately is not the responsibility of Art by Lydia Jane, and you should be prepared to cover these costs.
If a product arrives in your country and you decide you do not want to cover the customs charge/have changed your mind/do not collect your parcel in time/did not read this important information, and you miss the deadline to collect- the piece may be sent back to us in the Uk. We cannot reuse the print/artwork, and we have already paid for packaging and shipping, therefore we consider this a loss against our business and you will not be eligible for a refund unless in exceptional circumstances, this is at the discretion of Art by Lydia Jane.
Returns
There are no returns on prints or original artworks, sorry. When handling and packaging prints and original art we are meticulous and use expert art handlers for our originals. It would be impossible for the artworks to be rolled and unrolled (prints) or unpacked and professionally repackaged to the same high standard (originals)without there being some damage to its original pristine state, meaning we deem them no longer fit for resale.
Please check the dimensions and specifications before purchasing. Once they are shipped we cannot accept any returns unless damaged.
We are currently able to ship to; United Kingdom, USA, Mainland Europe. Please get in touch for other destinations, and also to find out costs for shipping destinations outside Mainland UK.
Colour variations
Please bear in mind that the colours you see on screen may slightly vary to the colours of the paintings, as devices with different settings/brightness/contrasts etc could potentially skew colours.
Privacy
Art by Lydia Jane GDPR Privacy Policy
1. Personal information collected
Information I Collect
To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. None of this information is shared with a third party.
2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including: as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services
3. The third parties with whom ‘Art by Lydia Jane’ shares personal information
Information about my customers is important to my business. I share your personal information for very limited reasons. I engage certain trusted third parties to perform functions and provide services to my business, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. How long does ‘Art by Lydia Jane’ keep your personal information for?
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access - You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object - You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain - If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Lydia Jane Holbrook, am the data controller of your personal information. If you have any questions or concerns, you may contact me at hello@artbylydiajane.com